How do I track my order?
When you place your order, we aim to ship it out within 1-3 days. Once your order has been shipped, you will receive a notification and tracking number through email or SMS. Sometimes these emails can get lost in spam.
How long until my order arrives?
We ship orders from both the US & Canada for fast, 2-5 day (always duty-free to US & Canada) delivery via FedEx, USPS, Purolator, or UPS. Normally, your order will arrive well within a week from the day you placed the order.
For express, we ship via UPS, USPS, FedEx, or DHL and we aim for a 1-3 day delivery.
For international orders outside the US & Canada, it varies due to local postal services.
What if I have a PO Box?
No prob! We'll make sure we use USPS or Canada Post. Make sure to select PO Box at checkout.
When will you be restocking?
Socks + Attakk will be restocking in December 2023 and January 2024.
When will you be releasing new products?
We have awesome new and improved products coming early 2024! Get early access and discounts by following us on Instagram here.
Do you ship internationally?
Yes! We ship worldwide. Free shipping to countries that aren’t the US or Canada do not come with tracking. For tracking, select express international shipping. Free shipping is not valid for clothing items outside of North America. All North America orders and shipping methods are fully tracked and valid on all orders.
Canadians can shop on our Canadian store jumplete.ca
What packaging do you use?
We use a 100% biodegradable mailer for Canadian & international orders. US orders use a recycled mailer.
Is your website secure with my personal information?
We use SSL security to ensure all your personal information is encrypted and we do not store your credit card information. Your check out information will only be used for the purchase itself. Your credit card information will not be stored.
Do you provide a quality guarantee for your knee equipment?
Absolutely! If you don't totally enjoy your knee gear or receive damaged gear, contact us immediately here! We do all we can to ensure you receive a quality products.
We are aware of patella strap breakage (on Attakk) during normal use. This is due to inadvertent exposure to extreme temperatures. Future production runs have been corrected to account for this issue. All velcro + patella strap issues are covered under warranty.
You can check out our warranty here.
How can I get in touch with Jumplete?
Head on over to our contact page and submit the form. A real human will get back to you within a day!
Where is Jumplete located?
We are headquartered in the heart of Edmonton, Alberta, Canada. We also have a warehouse in Sweet Grass, Montana where we ship US orders from.